Why You Should Automate Field Service

Posted Sep 12, 2013 12:35:55 PM by DecisionPoint Team & filed under

Guest Written by Sunny Ahmed – Business Development Manager

APEXWare™ Field Service (FS) enables you to capture lost revenue, provide proof of service delivery, reduce inventory shrinkage, and reduce back office administration. A field deployment of wireless handheld devices with integrated bar code scanners enables your business to run completely paperless. APEXWare™ FS is also offered as a Software as a Service (SaaS) model, thus eliminating the need for costly IT infrastructure (on-site server, IT resources).

APEXWare™ Field Service (FS) is a function-rich application that provides the needed tools to effectively manage mobile field technicians while at the same time allowing them to efficiently perform their jobs in order to better service your customers. Customer work orders are dispatched throughout the day, mobile field technicians complete and invoice work orders and transmit them back to the central office as they are completed. Key features and functions include:

WHY YOU SHOULD AUTOMATE FIELD SERVICE:

  • Mobile Field Service – Achieve Double Digit ROI
  • Biggest Benefit Could Be Inventory Management
  • Mitigate Risk – Software Fit & Solid Deployment Plan

BEST-IN-CLASS FIELD SERVICE OPERATIONS ACHIEVE THE FOLLOWING SUCCESS METRICS WHEN AUTOMATING FIELD SERVICE:

  • ~8% More Work Orders/Day Than Average Performers
  • 12.5% Higher Service Level Agreement (SLA) Compliance
  • 2.5% More Profitable
  • 88% of Best In Class Use Some Type of Mobile Technology

KEY BENEFITS OF AUTOMATING FIELD SERVICE:

  • Improve the quality of service
  • Increase field workforce productivity
  • Bar code scanning and signature capture increase accuracy and efficiency
  • Reduce inventory shrinkage by managing inventor y levels in real-time
  • Reduce the service to payment cycle by 60-90 days
  • Web-based portal eliminates the need for a back-end system
  • Eliminate time-consuming and error-prone manual data entry
  • Improve the control of technician processes in the field
  • Detailed historical work order data helps identify new revenue opportunities
  • Eliminate requirement for annual inventory counts by tracking in real-time
  • SaaS model reduces start-up costs

For more information on this topic, contact Sunny Ahmed at sahmed@decisionpt.com today!

Want to leave a comment?