Up-Selling Opportunities in the Field

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Posted Jun 16, 2011, 2:22:24 PM by DecisionPoint Team & filed under

field-tech1-300x199Your field service technicians are responsible for more than just repairs. While they may not be traditional sales people, your customers consider them trusted advisors. Mobile field service solutions provide big opportunities to increase revenue by empowering field technicians and providing them with access to customer and service history. Alerting technicians to performance trends raises the potential for up-sell or cross-sell opportunities. A simple screen listing of appropriate services and products for each customer can be viewed on a mobile device to immediately extend an expiring warranty or service contract, upgrade services and cross-sell related products. There is no need to tell a customer that they need to contact customer service, it can all be taken care of during the service call.


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