Understanding the Mobile Worker in the Enterprise

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Posted Apr 6, 2017 6:00:00 AM by Steve Smith & filed under mobile worker, mobile workforce

Mobility has provided the enterprise with many opportunities for increasing productivity along with novel strategies to create new improved business practices.   In this fast-paced world, mobility is not just a business trend; it is now a tangible reality, a weapon for gaining competitive advantage. We see the proof everywhere: in Retail Stores, in field operations, in warehousing and inventory processes and even in sales and delivery.  

Mobility is the new way of the enterprise, which is now being shaped by the demands of the mobile workforce. Mobile device-wielding employees are now choosing to bring their work outside of the office when they work from home or at a café, away from the seeming pressures of the workplace.

Companies must adapt to this shift in the working habits of employees. Otherwise, they will be left behind not only regarding employee productivity but also in other aspects necessary for survival in the sea of competition.

Having a mobile worker takes more than just providing the infrastructure and tools your employee needs. It also means understanding how the workforce is evolving. Here are some points you can ponder on to put your mobile workforce strategy into perspective:

  1.     Bye-bye, 9-5. The age of the eight-hour work shift is coming to a close – cubicles and work desks are starting to be obsolete. This infographic shows that less than half of employees feel productive in the office. Unsurprisingly, 38% feel that they are more productive working from home. What does this tell you? That you need to think outside of the box. Work should not be rigid. Allow for flexibility, and you will see how this translates to increased productivity.

  2.    So long, boring gray cubicles. Hello, warm, cozy nooks. According to Citrix, the workplaces of the future will be smaller, but better designed to accommodate work shifting, a term used to embody the trend of people shifting to work at times and places most convenient for them. What this means is that you need to empower your employees by allowing them to take control (to some extent) of their work schedule.

  3.     Mobility: not just for techies. Generation Y grew up with mobile devices, so it is not surprising to see how adept they are at interacting with emerging and new technologies. However, Gen Xers and Millennials should not take a backseat in the formation of a mobile workforce, as shown in this infographic. Your takeaway? Age should not be a hindrance from forming a mobile workforce.

  4.     May the force be with your mobile workforce. A mobile workforce brings many benefits such as increased productivity, elevated customer service levels and better work-life balance for employees. For your organization to get these benefits and the other advantages mobility brings, you should provide your workforce not only flexible schedules or the opportunity to use mobile devices to accomplish their tasks. You should also provide them mobility solutions to support them

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