In our June 1st post I provided information about the importance of assigning field technicians to service requests with the right skills and inventory. It is also critical that your field technicians meet on-site service response times to keep customers satisfied. Turn-by-turn directions and route optimization ensure that your field techs arrive at the correct location—at the correct time. Optimizing routes and providing access to turn-by-turn directions enables service organizations to:
- Increase workforce productivity
- Reduce overtime costs
- Decrease total service costs
- Increase overall service profitability
You’ll also improve customer satisfaction and reduce fuel costs with a mobile field service solution that optimizes routes and ensures your technicians arrive at the customer site as efficiently as possible.