Turn-by-Turn Directions and Route Optimization for Field Technicians

Posted Jun 13, 2011 4:24:14 PM by DecisionPoint Team & filed under

turn-by-turn1-183x300In our June 1st post I provided information about the importance of assigning field technicians to service requests with the right skills and inventory. It is also critical that your field technicians meet on-site service response times to keep customers satisfied. Turn-by-turn directions and route optimization ensure that your field techs arrive at the correct location—at the correct time. Optimizing routes and providing access to turn-by-turn directions enables service organizations to:

  • Increase workforce productivity
  • Reduce overtime costs
  • Decrease total service costs
  • Increase overall service profitability

You’ll also improve customer satisfaction and reduce fuel costs with a mobile field service solution that optimizes routes and ensures your technicians arrive at the customer site as efficiently as possible.

 

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