Change is never easy. But what happens when a 40-year-old successful operations process faces modernization? Since they are already thriving, is the potentially difficult change worth it? And would there be sufficient ROI for investing in a significant overhaul?
Take a good hard look at your business. How do you see it five years from now? Would you have more employees or customers by then? Would you be offering more products and services? To answer these questions, you need to look at how your organization is performing in the market. Are your revenues on target? Do you have enough profit and cash flow to last you even when sales slump?