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Recent Posts

Are You More Connected Than Your Shoppers?

Posted by Steve Smith on May 14, 2018 7:00:00 AM

Many retail stores face a growing challenge.

As more and more technology falls into the hands of consumers, some shoppers are leaving traditional retail associates behind. This is seen in Zebra Technologies' 2017 Global Shopper Study.

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Topics: retail logistics, retail customer engagement, improve customer service

Stop Letting Out-of-Stocks Drive Your Shoppers Away

Posted by Ryan Foust on Apr 3, 2018 7:00:00 AM

Shoppers hate out-of-stocks. Period.

First, they drive to the nearest store. They park, walk inside and proceed to search for where that item should be. If they can’t find it, they might ask an associate for help – or they might leave and repeat the pattern at the next store. But when they do find where that item is supposed to reside and they find that shelf, hook, or peg empty… well. That’s a lot of time and effort wasted. And money, too, with the cost of gas today.

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Topics: retail logistics, retail customer engagement, improve customer service

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