The Right Resource for the Right Job

Posted Jun 1, 2011 4:38:58 PM by DecisionPoint Team & filed under

Sending work orders to field technicians based on skill level, mobile inventory and customer history is an important function for the field service industry. Mobile field service solutions ensure field technicians are assigned to service requests with the right skills to improve first call resolution rate. Field technicians can also access an accurate history of services delivered to customers and warranty information which reduces inaccurate entitlement data that leads to free service. With the right resource sent to the right job, field service organizations realize improvements in the following areas:

  • Mean time to repair
  • First-time fix
  • Workforce productivity
  • Overtime costs
  • Total service costs
  • Service profitability

 

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