Supporting BYOD

Posted May 14, 2013 12:46:58 PM by DecisionPoint Team & filed under

Prior generations of computing solutions remained stationary and where typically clustered into a few locations such as office buildings and warehouses. This clustering simplified the support requirements since technicians could “touch” a large number of devices in a short time period. Mobile computing has complicated the support model not only due to the devices being able to change locations on a moment’s notice but they are also no longer deployed in clusters. As a result, new technologies and processes need to be considered when supporting a deployment of mobile devices. Items to consider include:

  • When, where and how to deploy software updates
  • Remote diagnosis of mobile application issues
  • Updating of security credentials
  • Location of mobile assets
  • Bandwidth utilization
  • Remote user training
  • Identification of hardware failures

Like the enterprise class support tools of the past and today, we also have a set of mobile device management tools (MDM). These tools are designed to specifically meet the unique demands and requirements of mobile devices. These requirements include; least cost routing (being able to choose the communication network depending on application function), the ability to push application updates on demand or schedule for at a specific time, the ability to take remote control of the device to resolve issues or for user training purposes as well as many other. DecisionPoint has been installing and supporting MDM tools since their beginning and has the deep industry knowledge to provide you with best practice consulting in the configuration of your MDM tool or provide you with a completely managed MDM offering (MobileCare EMM).

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