Remote Help Desk

Posted Mar 26, 2010 3:55:12 PM by DecisionPoint Team & filed under

remote-control1If a problem arises with a mobile device while it’s out in the field it is critical that it is resolved quickly so your workforce can remain productive. Remote Help Desk allows a Help Desk operator to directly connect to a mobile device to troubleshoot and solve problems. CloudSync is a web-based management system hosted by DecisionPoint that provides Remote Help Desk support.

Features include:

  • Ability to take “full” control of the device remotely
  • Remotely stop processes
  • Take screen shots
  • Synchronize the device with the server
  • Install applications
  • Uninstall applications
  • Explore the files and folders on the device

With Remote Help Desk you can support your mobile workforce and quickly solve problems remotely.


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