If a problem arises with a mobile device while it’s out in the field it is critical that it is resolved quickly so your workforce can remain productive. Remote Help Desk allows a Help Desk operator to directly connect to a mobile device to troubleshoot and solve problems. CloudSync is a web-based management system hosted by DecisionPoint that provides Remote Help Desk support.
- Ability to take “full” control of the device remotely
- Remotely stop processes
- Take screen shots
- Synchronize the device with the server
- Install applications
- Uninstall applications
- Explore the files and folders on the device
With Remote Help Desk you can support your mobile workforce and quickly solve problems remotely.