Mobile Field Service Applications and Perpetual Inventory

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Posted Sep 21, 2010, 2:39:32 PM by DecisionPoint Team & filed under

motorola-field-service-resized1-1In our Sept. 20th post we provided some basic information about perpetual inventory. Today I’d like to provide more information about how mobile applications and perpetual inventory can increase field-based workforce productivity and improve customer satisfaction.

As I mentioned in my post yesterday, perpetual inventory is a great tool for field technicians that require inventory in their vehicles for repairs. With a perpetual inventory system your field technicians will increase efficiency because they will know the exact inventory they have in their vehicle without verifying each item themselves. Technicians can automatically access inventory lists specific to their vehicle to ensure they have what they need for each service call.

The ability to access perpetual inventory via a mobile device also improves customer satisfaction. Access to perpetual inventory ensures:

  • Technicians won’t arrive for a service call without the proper replacement parts
  • If an additional part is needed and isn’t on-hand, technicians can access the perpetual inventory system to locate the closest technician that does have the part for quick pick-up or delivery
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