Integrated Voice and Data Solutions

Posted Sep 1, 2010 5:12:56 PM by DecisionPoint Team & filed under

customer-service-checkbox1According to Motorola, 62% of consumers abandon purchases because help couldn’t be found. That’s why manyretailers say that their top priority is to provide associates with better tools to satisfy customers. Integrated voice and data solutions enable you to increase productivity and improve customer satisfaction by having a more accessible workforce. By combining voice, bar code scanning and paging, you’ll have instant access to employees wherever they may be and can request assistance without leaving the customer.

Imagine a customer is looking for a particular item that is not on the shelf. With an integrated device you can quickly scan the shelf label, determine if there is product in the back room and request delivery of the product right to the aisle. Not only have you avoided a lost sale, but you’ve increased associate efficiency.

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