Service contracts can be worth up to 15% of the original product purchase value and in order to ensure this revenue isn’t lost you need to take a proactive approach. Many service organizations don’t take advantage of the opportunity to extend service plans for customers with expiring warranties or service contracts because they aren’t aware that they’ve expired. This opens the door for competitors to offer their services to your customers.
By taking a proactive approach and utilizing mobile devices to capture detailed information about the product, warranty or service agreement during the installation, you can maintain a complete database with all of the details of each customer and installation that can be accessed anywhere. Your mobile workforce can access this information on-the-go during service calls to extend warranties that are close to expiring and can also ensure that the services they’re performing are covered under the service contract. Detailed notifications also alert your team to any customer warranties that are close to expiring so you can extend service plans in a timely manner.