Improving Field Service Productivity with Mobility

Posted Apr 26, 2010 3:33:52 PM by DecisionPoint Team & filed under

motorola-field-service-resized1How do mobile solutions improve field service productivity? First consider the following questions from a Zebra Technologies White Paper on the subject:

  • How much time do field service technicians spend filling out work order records and preparing invoices?
  • How much money does your organization spend annually on preprinted forms?
  • Are service parts inventory records accurate? Do inaccuracies cause problems in the field? What happens in the office when handwritten work orders and invoices are not legible?
  • How much time do employees spend on data entry, both in the field and in the office?
  • How often do customers call about billing disputes?
  • How long does it typically take to resolve these questions? Which departments are involved?
  • Can workers easily change dispatching and job priorities throughout the day?
  • How would operations benefit if technicians could complete more calls per day?
  • How do customers rate the organization’s service?

With a mobile solution you’ll save time, improve accuracy, reduce operating expenses and increase customer satisfaction. Download the entire Zebra White Paper “Improve Field Service Productivity and Cost-Effectiveness with Mobility Technology” to learn more.


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