In our June 1st post I provided information about the importance of assigning field technicians to service calls based on skill level to improve first call resolution rates. With a mobile field service solution you can also provide technicians with access to technical reference documents, schematics and history on a mobile computer to further enhance productivity and first-time fix rates. Providing technicians with real-time resources on a mobile device not only increases first-time fix rates and boosts productivity, it also:
- Reduces overtime costs
- Improves ticket close out times
- Reduces total service costs
- Increases service profitability
Mobile field service solutions provide technicians with all the tools they need to efficiently complete a service call. A hierarchy of diagrams for full equipment range, exploded parts diagrams and part lists are available on-demand right at their fingertips.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about our MobileArc™ Field Service solutions.