Improve Field Service Productivity with Real-Time Resources

Posted Jun 23, 2011 4:17:17 PM by DecisionPoint Team & filed under

Motorola-diagram1-147x300In our June 1st post I provided information about the importance of assigning field technicians to service calls based on skill level to improve first call resolution rates. With a mobile field service solution you can also provide technicians with access to technical reference documents, schematics and history on a mobile computer to further enhance productivity and first-time fix rates. Providing technicians with real-time resources on a mobile device not only increases first-time fix rates and boosts productivity, it also:

  • Reduces overtime costs
  • Improves ticket close out times
  • Reduces total service costs
  • Increases service profitability

Mobile field service solutions provide technicians with all the tools they need to efficiently complete a service call. A hierarchy of diagrams for full equipment range, exploded parts diagrams and part lists are available on-demand right at their fingertips.

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about our MobileArc™ Field Service solutions.

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