Aberdeen Research Group recently polled 200 field service firms to understand the ways they manage their mobile workforces and handlescheduling and route optimization. 67 percent of respondents cited workforce productivity and utilization as one of the greatest pressures that they face. Additionally, 47 percent of respondents claimed that the most common reason a service request wasn’t completed during the first visit was because a necessary part wasn’t available.
Mobile field service solutions provide the real-time information technicians need to improve productivity and also automates the process of assigning the right technician to the job, at the right time and with the right parts. The survey also reported the average results for best-in-class companies utilizing flexible scheduling and optimization solutions:
- 90 percent meet response or completion times compared to all others at 74 percent
- Average workforce utilization is 74 percent compared to all others at 60 percent