DecisionPoint understands that field service technicians need real-time information in the field to efficiently and accurately complete their jobs. That’s why MobileArc™ Field Services Solutions provide your mobile workforce with all the tools they need at their fingertips while keeping them connected to the back office. The following success story provides more information about a DecisionPoint field services solution that helped one company realize the benefits of real-time information.
Leading provider of lottery-based gaming systems
Deployed approximately 300 Motorola MC75 handhelds running an Astea field service application and a custom APN.
Work orders are wirelessly dispatched to service technicians for:
- New gaming equipment installations
- Change of equipment