It is often said that companies create jobs. However, the fact is that consumers not companies create jobs. It is only through consumption that the products and services that businesses create can multiple and with product and service multiplication comes job growth. This is the reason behind DecisionPoint Systems culture tenant “We obsess over customers, not suppliers, competitors or ourselves”.
However, customer satisfaction is not just great products and services but rather the embodiment of all the experiences a customer has with a given company. From how you answer the phone and respond to email to how long it takes to provide a quote or process an order. It even includes the daily attitude of every employee the customer interacts with. Ensuring great customer satisfaction is everyone’s responsibility and everyone needs to bring their “A” game every day if you want to see your company grow and have more jobs created in the process.