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How Airlines are Using Mobile Technology & Mobile Payment Applications

Posted by Greg Henry on Jun 30, 2015 8:00:00 AM

Recently, I took a flight from Toronto to Los Angeles, and while there was nothing really different from this flight and the dozens of others that I have taken over the last couple years, I found myself taking special notice to the flight attendant who was using a mobile payment application to collect payment for the $8 cookie the passenger in front of me had ordered.

I wondered: What did they do before mobile technology existed to take care of this?

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Topics: mobile technology, mobile payment

3 Items Required for Maintaining Your Mobile System’s ROI

Posted by Greg Henry on Jun 23, 2015 7:30:00 AM

Well-thought-out mobile systems are designed to address a set of specific business issues and generate an initial return on investment, or ROI.  However, maintaining that ROI over the life of a project is not always a priority when the system is being developed.  Most ROI models include taking the initial design, development and deployment costs into consideration, but few take into account the continued operational costs a few years out. These costs include hardware maintenance, hardware replacement costs, application support, application enhancement, ongoing user training and support costs.  Spending time during the beginning of a project to develop a post-deployment support plan will not only help ensure that your mobile system will be effective for years to come, but it will also allow you to predict the lifetime ROI of the solution. There are three key areas that every mobile support plan must include.

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Topics: mobile systems, ROI, support services

Are Field Service and Mobile Retail Apps Going Back in Time?

Posted by Greg Henry on Jun 16, 2015 7:30:00 AM

In the world of computer technology, it seems that ideas are continually recycled and reintroduced with a new twist. As mobile application designers, it is our job to follow these trends and determine how to leverage them to the advantage of businesses. With the popularity of texting, Twitter, and other short burst communication products being used today, it makes sense to wonder if the next generation of field service and mobile retail applications will be void of the icons and graphics commonly seen today, replaced with small text based devices that enable quick, short information exchanges. 

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Topics: mobile and wireless technologies

Beyond Fleet Management Software: 5 Vehicle Computer Features to Consider

Posted by Greg Henry on Jun 10, 2015 8:00:00 AM

How to Choose a Vehicle Computer for Your Fleet Management Software

When transforming your operation to a mobile-optimized workforce there is a list of decisions that will have to be made, from your software needs all the way to what hardware devices are best suited for your workers. Whether you are looking to provide computing power to a forklift or commercial vehicle, there are five important features to consider when selecting the right vehicle computer to pair with your fleet management software.

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Topics: vehicle mounted mobile computer, fleet management

Four Steps to Ensure Successful Implementation of Mobile Systems

Posted by Greg Henry on Jun 2, 2015 8:00:00 AM

Mobile technology is amazing. In addition to being innovative and interesting, but the productivity and accuracy that it provides cannot be matched.  The best mobile systems subscribe to the “KISS (Keep It Simple, Stupid)” principle as they relate to the user community, but the truth is that most mobile systems are complex and there is no way around it—the trick is simplifying and streamlining their processes in order to be most efficient.
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Topics: mobile systems, implementation

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