Many field-based workforces must manage inventory outside of the four walls and it is just as critical as managing on-premise inventory. Industries such as Direct Store Delivery (DSD) and field service companies benefit from tracking products, materials, parts and tools out in the field. Keeping track of this mobile inventory provides benefits such as:
In several past posts we provided information about Mobile POS solutions and how they shorten wait times and enable associates to ring up customer purchases virtually anywhere in the store. A recent study conducted by Aberdeen that surveyed over 100 retailers regarding their use of POS devices has indicated that many retailers are moving beyond just transaction processing.
Up-to-date information about products that need to be re-stocked and machines that need to be serviced is vital to ensure that the vending machine service industry is selling the most products they can. Equipping field-workers with mobile devices provides real-time information to track the performance of machines and inventory. With a mobile solution you can optimize routes to better plan service activities and record services and stock use on-site.
Expanding payment options for customers enables field-based workforces to increase customer satisfaction and win more business. DecisionPoint recently partnered with CHARGE Anywhere, a leading payment gateway provider and mobile payment software developer that offers mobile payment solutions that integrate with field mobility applications. CHARGE Anywhere simplifies and accelerates payment processes to increase cash flow—all while out in the field. Key features include:
In a past post we provided information about Wavelink’s Avalanche Mobility Center and today I’d like to take a look at Wavelink Speakeasy. Wavelink is a leading provider of multi-vendor mobile device management, wireless infrastructure management, Voice, and mobile application development software and their popular Terminal Emulation software is used worldwide.
If you’re attending Field Service 2011 next week, be sure to stop by andvisit with DecisionPoint Systems in booth #22 during the solutions break outs. DecisionPoint will be presenting a workshop titled “Achieving The ROI You Need from Your Field Service Automation Deployment” on Tuesday the 26th. We’ll also be available the 27th and 28th during the main conference days in booth #22 to answer any of your questions and provide you with more information about ourMobileArc™ Field Service solutions. Don’t miss out on the opportunity to learn how automating your field-based workforce will improve service technician performance and reduce costs.
Yesterday I provided information about the growing trend towards using kiosks in healthcare facilities and in several past posts I’ve provided information about the benefits that kiosk solutions provide retailers. Today I’m providing a great video from Zebra Technologies that highlights some of the ways that retailers are using kiosks to:
- Enhance the customer experience
- Increase customer loyalty
- Improve employee efficiency
Kiosks are a hot topic for the retail industry, but there is also a growing trend towardusing self-service kiosks in healthcare facilities. Healthcare kiosks provide patients with more convenience and improve efficiency. Kiosks allow patients to:
Tracking products throughout the supply chain is important to ensure food safety and implementing bar code and RFID technology provides the extra layer of protection needed in the event that food contamination or a food borne illness occurs. The Produce Traceability Initiative (PTI) is already taking steps to develop a standardized approach to enhance the speed and efficiency of traceability systems. Their vision is to create a course of action to achieve supply chain-wide adoption of electronic traceability of every case of produce by the year 2012.
In past posts we’ve provided information about how retailers are using QR codes to enhance the shopping experience. Another 2D code that is being used to drive customer satisfaction and product awareness is the Microsoft Tag. These High Capacity Color Barcodes (HCCB) use a cluster of colored triangles instead of the typical square pixels associated with 2D bar codes. As you can see from the example at right, Microsoft Tags are quite different looking from the popular QR code. Although they may look different, both codes are providing retailers with new opportunities to interact with customers. With the click of a smartphone button, customers can access product information, websites and more.
Are you attending the 2011 ECA MarketPlace next week in Atlanta? If so, be sure to visit DecisionPoint in booth #28 to learn more about our MobileArc™ Courier Solutions that provide everything you need to achieve desired ROI infield-based workforce automation.
DecisionPoint understands the importance of equipping skilled field service technicians with tools to increase efficiency and productivity. Now you can learn more about our unique MobileArc™ Field Service solutions by downloading our new datasheet.
As promised in our post yesterday that provided information about mobile solutions for case worker rounds, today I’m providing the link to a great demo video from DecisionPoint’s software partner Mobile Epiphany. Click the image below to see a step-by-step demo of their child services mobile application.
Efficient case worker visits are critical to ensure that the well-being of each child and family is addressed and supported in a timely manner. Case workers are responsible for multiple family visits each day and these involve numerous questionnaires and forms that must be submitted for each inspection. Automating case worker rounds reduces the amount of time spent filling in paper forms, reduces errors and increases the number of families visited each day.
DecisionPoint’s software partner TotalMobile recently released a new video that showcases the benefits of mobile maintenance and repair solutions. See how your mobile workforce can manage visits, look up case history, fill out forms, order materials and much more—all from a mobile device.
Because compliance with hours-of-service regulations has a strong influence on the ability of a driver to perform safely, the recording of duty status and time becomes an essential regulatory issue. Automating the driver Hours of Service Logs allows more logistical control of drivers, increases productivity, reduces costs and compliance with hours-of-service regulations is improved. Electronic on-board recorders connect wirelessly via Bluetooth to rugged mobile computers or in-cab terminals and provide drivers and the back office with detailed information, including:
Although Windows Phone 7 is seen as the successor to Windows Mobile 6.5 they are fundamentally different. Windows Mobile 6.5 and Windows Phone 7 are two very different operating systems designed for very different purposes. Sometimes I’m asked if rugged mobile computers used in the enterprise will be moving towards Windows Phone 7, but WP7 is a non-enterprise OS targeted at consumer devices with an emphasis on social networking. With Windows Mobile 6.5 users have a more flexible platform that can be customized and is targeted towards the business world. In WP7 the browser and interface cannot be changed and there is only one keyboard choice. While the new features of WP7 are exciting and the built-in social networking meets consumer demands, businesses that require a flexible solution for their mobile applications will meet these needs with rugged devices and Windows Mobile 6.5.
In our November 24, 2010 post I provided information about the tracking of Returnable Transport Items (RTIs) with RFID. RFID technology can be utilized in other areas of warehouse operations and increases visibility, tracks assets and inventory in real-time and helps workers locate products quickly. With fixed RFID readers, forklift mounted RFID readers and RFID containers, inventory can be tracked from the time it enters the warehouse all the way through to delivery. This video from Motorola provides additional information about the uses for RFID technology in warehouses and the benefits you will realize from a smarter warehouse.
DecisionPoint understands the importance of having up-to-date technology and reliable printing solutions for your applications. That’s why we want to remind you to take advantage of the new and improved GO Zebra11 Trade-In Program. With the new and improved GO Zebra11 Trade-In Program, you can receive up to $500 cash back on a select new Zebra printer. Just trade-in an eligible, older model Zebra or competitive printer and purchase one of Zebra’s select new printers before December 31, 2011. The refreshed program even includes additional eligible printers.
The 15th Annual ECA MarketPlace is right around the corner and will be held April 19-21 in Atlanta, GA—we hope to see you there! The Express Carriers Association (ECA) is a non-profit organization that provides an annual conference for shippers and carriers to learn about the latest developments in the express delivery industry. DecisionPoint will be taking part in the EXPO to provide additional information about ourMobileArc™ Courier Solutions. Don’t miss out on the opportunity to learn about our end-to-end mobile solutions that reduce paperwork, improve driver productivity and enable you to achieve faster return on investment in field-based workforce automation. Register today and be sure to stop by DecisionPoint’s booth.
Many public safety departments are faced with fixed budgets and officers are assigned more and more duties each day. Mobile applications increase efficiency and improve public safety by enabling officers to spend more time in the field instead of taking care of paperwork and data entry at the office. In our March 10, 2010 post I provided information about mobile solutions for parking enforcementthat increase efficiency and reduce errors with real-time data capture. This increased efficiency and reduction in errors isn’t only limited to parking enforcement. Mobility applications also enable officers to: