6 Basics of Managing Your Mobile Workforce

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Posted Jun 2, 2017 7:00:00 AM by Greg Henry & filed under mobile workflows, mobile wokforce

Almost everyone has gone mobile – including your business. No, you have not really got around to leasing the office building, donating your cubicles to a worthy charity or having a garage sale to get rid of the fax and copy machine, but you may be on your way to doing that.  

While you know the many benefits and advantages of having a mobile workforce, you are also aware of the challenges. You may be able to manage your fleet operations, your sales and your inventory with different management solutions offered by technology vendors, but you cannot just leave the managing of your employees to automated solutions. After all, your employees are human. Are you able to manage your mobile workforce effectively? Are you able to face management challenges head on? How are you holding up?  Here are some tips you might want to consider in dealing with your mobile workers:

  1. Have regular visual contact with your team. Yes, the whole idea of going mobile is so your employees can perform their tasks in the field, but you still need to have regular contact with them. This is essential to making them feel that they are still part of the company even if they cannot check into the office at regular intervals. If your field workers' locations prevent you from meeting personally, then connect with them through video calls. It would also do you good to communicate with your team through different methods like emails, phone calls and instant messaging.

  2. Keep your team in the loop. Make sure that you regularly update your team members about how the business is doing. Although your workers only connect with you virtually, ensure that they understand how they are contributing to the success of your business through their performance and achievements. This reminds them that they are a part of a bigger team, which will enhance their productivity and efficiency.

  3. Be clear with your expectations. Working with remote teams brings a lot of communication challenges, which can result in decreased productivity. Ensure effectiveness and productivity by clearly communicating with your team not only what is expected of them but also their roles and responsibilities and deadlines on the projects they are working on.

  4. Do not fall into the micromanagement trap. Yes, you want to streamline your processes, but that does not mean nitpicking the methods and strategies your mobile team uses in their daily tasks. After all, what matters most is that your team meets the goals you set for them. Trust your employees to get the job done right; otherwise, keep them all in the office or find a replacement for them – and neither of these options really work, trust us.

  5. Enable increased productivity by using cloud-based tools. To effectively meet their performance goals, field workers need access to critical company information. Operating in the cloud and giving your team access to these tools can significantly increase productivity levels.

  6. Provide your team with the technology and support they need. Going mobile means more than just providing your employees mobile devices they can use in the field. By employing mobility solutions offered by DecisionPoint Systems, you can ensure your team’s efficiency and productivity while keeping track of their performance.

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